Frequently Asked Questions
Do you deliver nationwide?
Yes. RDBECAS Cosmetics Store delivers to customers across Nigeria through trusted logistics partners to ensure your order arrives safely and on time.
How long does delivery take?
Delivery timelines vary depending on your location after your order has been confirmed and dispatched.
ABC Logistics Estimated Delivery Times
- South West: 2 to 3 working days
- East: 3 to 4 working days
- North Central: 5 to 7 working days
Delivery times for other locations may vary depending on the courier, weather conditions, public holidays, or other unforeseen circumstances.
What should I do if I receive the wrong, damaged, or defective product?
Please contact us within 48 hours of receiving your order. Kindly provide your order number along with clear photographs or videos showing the issue. After verification, we will arrange a replacement, exchange, or refund where applicable.
Can I return a product if I change my mind?
For hygiene and safety reasons, we only accept returns of unused and unopened products that meet the conditions outlined in our Returns and Refund Policy. Products that have been opened, used, or tampered with cannot be returned.
How can I contact RDBECAS Cosmetics Store?
You can reach our customer support team through the contact information provided on our website. We are available to assist with product enquiries, orders, shipping, returns, and any other questions you may have.
